FAQs
1. How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 3–5 business days within the United States.
2. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
3. What payment methods do you accept?
We accept major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
Additional payment options may be available at checkout.
4. What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, and returned in their original condition with tags attached.
5. Can I cancel my order?
Orders can be canceled within 12 hours of being placed. After that, your order may already be in processing and cannot be canceled.
6. What should I do if I receive a damaged or incorrect item?
Please contact us within 48 hours of receiving your order and include photos of the item. We will work quickly to resolve the issue.
7. How do I choose the correct size?
We recommend reviewing the size guide available on each product page before placing your order. If you need assistance, feel free to contact our support team.
8. Do you ship internationally?
Currently, we primarily serve customers within the United States. Shipping availability to other countries may vary.
9. Is my payment information secure?
Yes. We use secure encryption technology and trusted payment providers to protect your personal and payment information.
10. How can I contact customer support?
You can contact us anytime using the information below:
Email: contact@hausmora.shop
Phone: +1 (570) 421-4590
We aim to respond within 24–48 business hours.
11. What if my package is delayed?
While most orders arrive within the estimated delivery timeframe, delays can occasionally occur due to weather conditions, carrier issues, or peak shopping periods. If your package is significantly delayed, please contact us.
12. Do you offer free shipping?
Free shipping promotions may be offered from time to time. Any active shipping offers will be displayed on our website and during checkout.
13. How can I stay updated on new arrivals and promotions?
Subscribe to our newsletter and follow Hausmora to receive updates on new collections, exclusive offers, and seasonal promotions.
Still Need Help?
📞 +1 (570) 421-4590
We are always happy to assist you. 💖👗✨v
